FAQ

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Check in

Check-in begins at 5pm. If possible, we aim to have apartments ready for occupancy as early as 8.45am, which is our reception opening time. Due to various factors beyond our control, we cannot guarantee the exact readiness time for each apartment. Regardless, we provide changing rooms with showers, bathrooms, and luggage storage for all customers, whether arriving or departing.

Check - out

Check-out must be completed by 10:00 am. Requests for late check-out can be made at the reception on the previous morning, but please note that such requests are unlikely to be granted. For all arriving and departing guests, we provide a changing room equipped with a bathroom, showers, and luggage storage

Collection of keys

To collect the keys, please visit our offices located at Carrer de S’Aigua Dolça 65, Es Pujols. You can reach us at +34 871 714 962 or via email at info@viviformentera.com. The Arrecife and Impala apartments are conveniently located just 50 meters away, so no transportation is needed. For other accommodations, we can arrange key delivery. Our offices are open from 08:45 to 22:00 from June to September, and on Thursdays from 10:00 to 12:30 and 17:00 to 20:00. For guests arriving after 22:00, we offer after-hours key collection. Please request this via email at least one day in advance to agree on the arrangements

How to reach us

If this is your first trip to Formentera we recommend you consult the "how to get there" page here on our website viviformentera.com

Cleaning and linen

The house, as well as the bed and bathroom linens, are provided clean. The frequency of changes during your stay may vary depending on the accommodation. You can find this information for each option on our website. Please note that the final cleaning is always included in the price.

Occupation of houses

Additional beds cannot be added beyond the number indicated, which applies to both adults and children sleeping in the bed. However, where indicated, there is an option to add a baby cot for an additional fee

Conventions and discounts

We have partnerships for various services including ferries, and car, scooter, and bicycle rentals. By booking through us, you can enjoy additional discounts. You can find the links and instructions on our website.

Location of the houses

For each accommodation option, both the address and a Google Maps link are provided on our website to help you navigate accurately.

City tax

In the Balearic Islands, including Formentera, all tourists over the age of 16 are required to pay a tourist tax. For our accommodations, from May to October, the tax is €2.20 (VAT included) per night up to the eighth night, after which it is reduced by 50%. From November to April, these amounts are halved.

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